Privacy Policy

1. Information We Collect

When you use the FastMed E-Clinic application or website, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and physical address.
• Medical Information: Health scores, consultation history, lab bookings, and prescriptions provided by your consulting doctors.
• Financial Information: Payment history and wallet balances (we do not store raw credit card details).
• Device & Usage Data: IP addresses, browser types, and app interaction metrics to improve our services.

2. How We Use Your Information

We use the collected information to:

• Facilitate real-time medical consultations between patients and doctors.
• Operate and synchronize the E-Clinic network and Master Control Dashboard.
• Process transactions and manage the FastMed Wallet ecosystem.
• Provide customer care and emergency SOS responses.
• Improve our app's UI/UX and overall platform stability.

3. Data Security and HIPAA Compliance

FastMed E-Clinic employs industry-standard encryption protocols to safeguard your data. We utilize Supabase with stringent Row Level Security (RLS) policies to ensure that medical records are only accessible to authorized personnel, doctors, and the patient themselves.

4. Sharing of Information

We do not sell your personal data. We only share information with:

• Verified medical professionals involved in your direct care.
• Third-party lab partners when you book diagnostic tests.
• Legal authorities if required by law.

5. Your Rights

You have the right to access, update, or delete your personal and medical records from our platform. To request an account purge, please contact our Support team.

6. Contact Us

If you have questions about this Privacy Policy, please contact us via our Support Page.